Process
We are committed to reliability, quality and seamless collaboration -ensuring no surprises at any stage of your project.
- Workflow & Standards
We align with your in-house BIM/CAD standards, workflows and documentation practices. Our team is well-versed in AEC industry workflows and offshore collaboration challenges. We function as a flexible extension of your team, delivering drawings and models indistinguishable from your in-house work.
- Quality & Scheduling
Each project starts with clear scope definition and is monitored by an independent QC team. Regular RFIs address gaps in design input. Delivery timelines are transparently communicated and strictly adhered to.
- Communication
A dedicated project manager ensures consistent communication across all projects. We maintain high-speed internet, secure data backup and robust video conferencing tools to support real-time collaboration and data exchange.
- Project Protocols
We follow well-defined protocols for input sharing, RFIs, documentation and backups. Deliverables are shared via your preferred method, ensuring smooth handovers and traceability throughout the project lifecycle.
- Data Security
We maintain strict confidentiality with physical and digital safeguards. We’re happy to sign NDAs and follow any data protection measures you require.
- Payment
For regular clients, payment is after delivery. Credit terms are discussed and agreed in advance.
Payment is in your currency and needs to be sent through International Bank Wire Transfer. This is easy and we will be happy to guide you through the process, if you so require.For small jobs we provide the option of making payment through PayPal and Credit Card – such facility is made available only upon special request prior to finalization of contract and may involve some additional charges.
- Cancellation
We appreciate that you may on rare occasions need to cancel a project due to exigencies of business.Subject to any project-specific terms and conditions laid down in the contract, you may cancel a project by giving 15 days’ notice and payment for all work executed and delivered by us up to the last day of the notice period.
- Refunds
As a general practice, we invoice after delivery and you make payment only after you are satisfied with the delivery. Hence, refunds are not applicable to our business model.However, in rare cases of cancellation of a project where an advance was paid to us, we will adjust any balance amount, after all payments due to us (refer section ‘Cancellation’), with future projects received from you within the next 12 calendar months.