Process

We pride ourselves on our reliability. Our robust quality, workflow and communication processes are designed to eliminate surprises.

• Work-flow & Standards

  We provide a seamless integration with your own in-house standards and processes.

  - We are fully familiar with the work-flow of AEC firms and are appreciative of the challenges pertaining to working in an off-shore model – primarily in the areas of understanding / conveying design intent, construction technology, communication and change management.

  Our robust processes, developed, fine-tuned and continually upgraded over the years, are designed to operate in a truly collaborative manner, enabling any AEC firm to use our resources as a flexible extension of their in-house team.

  - We will adopt your in-house documentation standards, including BIM/CAD standards, including symbols, blocks/families, text/dimension settings ,layer structure etc. such that the models and drawings produced by us on your behalf are indistinguishable from the ones produced by you in-house.

• Quality & Schedule

  Quality and schedule are monitored closely, enabling us to deliver consistent results on each project that we take up.

  - Our rigorous quality assurance process starts with ensuring that there is full clarity on the project scope and objectives. Ambiguous and/or inconsistent design information is flagged through regular in-process RFIs. Structured checks are carried out prior to final delivery by independent QC team.

  - We understand that schedule reliability is of key importance to you. Delivery commitments are clearly and transparently communicated to our clients, based on a realistically achievable program.

• Communication

  Effective communication is essential to successful project engagements.

  - A single point of contact is assigned across all your projects, ensuring consistency and continuity in communications. Regular project based communication is maintained over email, phone calls and web-based video conferences.

  - A robust communication infrastructure is key to collaborative project working. We maintain high-speed dedicated internet leased lines with multiple levels of redundancy in order to assure uninterrupted project delivery. High quality video conferencing and desktop sharing facilities enable project teams to interact virtually in real time. High volume data exchanges are enabled through secure cloud-based storage facilities.

• Project protocols

  Our deep experience on project partnering is reflected in a set of simple yet highly effective project protocols developed through the years.

  - Project input data may be provided to us in a variety of ways as per convenience – uploading to our secure FTP site, uploading to third party web-based storage or as attachments to emails. Projects are delivered back to you in similar ways or as specified by you.

  - Clear, complete and unambiguous specifications contribute immensely to project success. Our project managers are trained to systematically analyze the information for each incoming project and seek clarifications wherever required through structured RFIs.

  - Disciplined documentation is maintained for all projects, providing a log for reference at any time.

  - Data back-up procedures are implemented rigorously to minimize any risk to project delivery.

• Proprietary Information

  We understand the extreme importance of maintaining the security of your proprietary information. This is of fundamental concern to us.

  Strict processes are in place at our delivery facility to maintain the integrity and confidentiality of project data. The physical security systems are tight and project teams handling sensitive data are segregated from each other.

  We will be happy to enter into any Confidentiality Agreement that you may require.

• Payment

  For regular clients, payment is after delivery. Credit terms can be discussed and agreed upon between us.

  Payment is in your currency and needs to be sent through International Bank Wire Transfer. This is easy and we will be happy to guide you through the process, if you so require.

  For small jobs we provide the option of making payment through PayPal. This facility is made available only upon special request prior to finalization of contract and may involve some additional charges.